Preparing your assignees for success

Very often the outcome of an assignment can be determined from the very start, employee counselling through the briefing stage of an assignment, managing expectations and taking time to listen, understand and address the concerns of a relocating family are all key factors in determining the eventual success of an assignment. Heart Relocation place a great deal of importance on the employee counselling element. Limiting our consultants caseloads to ensure they have the time to invest in the assignee is essential.

Preparing your assignees for success

If great customer service defines a great relocation experience for an assignee the information and data generated by these activities provide the ability to analyse, improve and provide policy counselling & benchmarking. Heart Relocation is very focussed on not only providing 100% data compliance to our clients but leveraging our experience and acumen to analyse the data and provide guidance and suggestion to our clients to ensure that your programme remains effective, attractive and leading edge. Policy counselling & benchmarking is a critical element to ensure your policies and allowances remain at the leading edge and aligned with your talent management ambitions.

Preparing your assignees for success

As a provider of relocation management services we recognise the importance of effecting the move quickly, efficiently and at best cost. However employee wellbeing is often overlooked as part of an assignment and relocating can bring a lot of additional stresses to the assignee and their family which can effect their wellbeing, impact their effectiveness and ultimately result in some degree of assignment failure.

Technology - Freedom to choose

At Heart Relocation we focus on delivering a highly personal relocation experience but also recognise that technology plays a vital part in that process, whether it is supporting our employees to be free from the burden of administrative activities, or providing your assignees with access to tools and information on demand or allowing Corporate Mobility teams to access data and reporting whenever and wherever you want. That’s why we have our “Heart Beat” technology eco-system, a state-of-the-art solution to support and enable global mobility, built with an open API infrastructure we can connect platforms. Heart Relocation guarantee 100% data integrity.

Preparing your assignees for success

Full range of pre assignment preparation tools from cultural adaptability to family engagement with an accent on ensuring the assignee and their family are fully prepared for all the challenges and opportunities going on assignment may bring. Pre-Assignment preparation can be fundamentally important on the eventual assignment outcome.

Preparing your assignees for success

When it comes to supporting destination services Heart Relocation is unlike any other relocation management in that we have multiple destination services partners in the locations we cover, rather than being limited to a “preferred supplier” Heart Relocation believes that in order to find and match an assignee with a local consultant that will enhance the relationship with the assignee and family we needed to know more about each of the partners we work with and more importantly their teams.

Preparing your assignees for success

Our experience in move management is that increasingly customers are looking to reduce the multiple interactions from multiple provider, s even at a survey level. We can recommend that one survey be used to ask multiple providers to submit a quotation which significantly reduces the time commitment from the relocating employee but allows us to obtain multiple quotations. Effective move management ensures that one of the most emotive areas of the relocation can be handled proactively and reduced stress for the assignee.

Preparing your assignees for success

 Cultural & Language training are essential tools for your expats and their families when it comes to the new location and can make the difference between success and failure. Knowing how to effectively communicate with your new community is fundamental reason for cultural & language training. Without the correct guidance it is easy for assignees and their families to become lost and overwhelmed.

Preparing your assignees for success

 The temporary accommodation is the first step into the new host country. With our unique partner network we have access to wide range of temporary accommodation to suit any want or need. We understand how important it is to start in a new location on the right foot. The right temporary accommodation can help set the tone of the assignment and acts as a hub for the assignee to finalise their new adventure. 

Preparing your assignees for success

Repatriation is often neglected as part of the assignment and can negatively impact talent retention within a company. Reparation can be as intimidating as the initial move, especially when it has been a longer term assignment. Repatriation is not simply “coming home”, the family have changed as has where they came from and these challenges can be stressful for the assignee and any accompanying family.

Who, What, Where, How, Why?

Managing business Travellers is increasingly falling into the remit of global mobility teams and ensuring that your business traveller population is moving safely and compliantly presents significant challenges. Whether it is keeping track of tax implications, visa compliance, posted worker directives, nature of work or simply duty of care. Heart Relocation can simply add your business travellers to your portfolio utilising our business traveller tracker as part of our technology solution.

Managed mobility cost and compliance delivered

Heart Relocations financial administration of all aspects of your assignees is designed to ensure compliance and deliver reporting so you can have confidence in all aspects of your assignment programme. Heart Relocation’s Cost Estimate tool provides unlimited revisions and covers over 100 countries. Creating a Cost Estimate at the start of the relocation can also help ensure your Return on Investment. Our technology delivers the whole package in one platform from balance sheets, cost of living allowances and compensation accumulation.